Shipping Policy

Shipping Policy for Locus Focus

  1. Order Processing
    Once your order is placed, it will be processed within 1-3 business days. Orders are not processed on weekends or holidays. You will receive an email with tracking information once your order has shipped.
  2. Shipping Rates and Delivery Estimates
    Shipping costs are calculated at checkout based on your location and the size/weight of your order. Estimated delivery times will be provided during checkout. Please note that these are estimates and actual delivery times may vary depending on your location, carrier, and other factors.

USPS & DHL Express

    • Economy: Free (for orders $15+) or $4.90 [5-8 business days]
    • Standard:: $7.90-$9.90 shipping fee [3-4 business days]
  • Express: $12.99 shipping fee [1-2 business days]
    • International: Anywhere between $7.99-$10.99 shipping & handling fee w/ 2.5%, [7–21 business days]

    1. Shipping Carrier
      We use reliable carriers to ensure your package is delivered safely. Currently, we ship via USPS and DHL. We will provide you with a tracking number once your order has been dispatched so you can follow your package’s journey.
    2. Order Confirmation and Tracking
      After placing an order, you will receive an order confirmation email with your order details. Once your order has shipped, you will receive another email containing your tracking number. You can track your order via the carrier’s website.
    3. Shipping Restrictions
      We currently ship to the following locations: United States, United Arab Emirates, Austria, Australia Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore. (Please note that some items may be subject to restrictions based on the destination country’s regulations.)
    4. International Shipping & Duties
      For international orders, please be aware that customs duties, taxes, or import fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping charges. We recommend checking with your local customs office for more information.
    5. Shipping Delays
      While we strive to ensure timely delivery, shipping delays may occur due to weather, holidays, or other unforeseen circumstances. Please allow extra time for delivery during peak seasons like holidays. We appreciate your patience.
    6. Missing or Damaged Items
      If your order is lost or arrives damaged, please contact us immediately at locusfocus505@gmail.com. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund, as applicable.
    7. Address Accuracy
      Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or delivery issues caused by incorrect address information. If you notice an error after placing your order, please contact us as soon as possible, and we will try to assist you.
    8. Free Shipping Offers
      From time to time, we offer free shipping promotions. The specific terms and conditions of these promotions will be outlined on our website or during checkout.