Return Policy
At Locus Focus, we want you to love the products you’ve purchased. If for any reason you're not completely satisfied, we offer a 30-day refund policy. Please read below for full details on how to request a refund.
Eligibility for Refunds
- Items must be returned within 30 days from the date of purchase.
- Products must be unused and in the original packaging.
- To complete your refund, we may require proof of purchase or order details.
How to Request a Refund
- Contact Us: Please email us at locusfocus505@gmail.com or reach out through our contact form with your order number and a brief description of the issue.
- Return Process: We’ll guide you through the return process, including the shipping address for your return (if applicable). Please note, the return shipping cost may be covered by the customer unless the return is due to a faulty product or an error on our part.
Non-Refundable Items
- Gift cards and any downloadable products are not eligible for refunds.
- Discounted items or final sale items are not eligible for returns.
Refund Processing
- Once we receive and inspect your returned product, we will process your refund.
- Refunds will be issued to the original payment method, and it may take 5-10 business days for the refund to reflect on your account, depending on your payment provider.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at locusfocus505@gmail.com. We will offer a replacement or full refund for defective products at no additional cost to you.
Exchanges
- If you prefer an exchange for a different product instead of a refund, please contact us for assistance. Exchanges are subject to product availability.